FAQ

Frequently Asked Questions

Products

What materials do you use?
Our jewelry is made from carefully selected materials, including stainless steel. The exact materials used may vary by design. Please check the individual product page for specific product information.

Are the jewelry pieces suitable for sensitive skin?
We carefully select the materials used in our jewelry. However, sensitivities and allergies can vary from person to person. If you have a known sensitivity or allergy, we recommend checking the product information before wearing a piece or contacting our Customer Care Team for more information.

How should I take care of my jewelry?
A little care goes a long way. To keep your CO88 Collection jewelry looking its best:

Remove your jewelry before showering, swimming, exercising or sleeping.
Avoid direct contact with perfume, cosmetics, lotions, oils and chemicals.
Put your jewelry on after applying skincare, make-up and perfume.
Clean your jewelry gently with a soft, suitable polishing cloth.
Store pieces separately in a clean, dry place to help prevent scratching and tangling.

Ordering

How can I place an order?
Choose your favorite CO88 Collection pieces, add them to your shopping bag and continue to checkout. Enter your delivery details, select one of the available shipping and payment options and complete your order.

You’ll receive an order confirmation by email once your order has been successfully placed.

Can I modify or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible at info@co88collection.com.

We’ll do our best to accommodate your request, but once your order is being processed or has been shipped, changes or cancellation may no longer be possible.

This does not affect your statutory right of withdrawal after receiving your order.

Which payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your country or region.

Simply choose your preferred available payment method when completing your order.

Shipping & Delivery

How long will it take to receive my order?

Estimated delivery times are:

Netherlands & Belgium: 1–2 business days
Selected European countries: 3–5 business days
Other international destinations: Delivery times vary depending on the destination.

In-stock items are generally processed within 1 business day before shipment.

Please note that delivery times are estimates and may be affected by busy periods, public holidays, customs procedures or circumstances outside our reasonable control.

What are the shipping costs?

Netherlands & Belgium
€7.95
Free shipping on orders of €75 or more

Selected European countries
€15.00
Free shipping on orders of €100 or more

Other international destinations
€29.95

The exact shipping costs applicable to your order are shown during checkout.

Do you ship worldwide?
We ship to many destinations worldwide. Available shipping destinations are shown during checkout.

If you are unable to select your country or preferred delivery address, please contact us at info@co88collection.com.

Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for your tracking information to become active after receiving the email.

Will I have to pay customs duties or taxes?
For orders delivered outside the European Union, local import duties, taxes, customs charges or other fees may apply.

These charges are not included in our prices or shipping costs and are the responsibility of the customer where applicable.

Returns & Warranty

Can I return a product?
Yes. You have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

After notifying us of your return, you have another 14 days to send the product back.

You may inspect the product as reasonably necessary, similar to what you would be able to do in a physical store. If the product has been handled beyond what is necessary and this has resulted in a reduction in value, you may be responsible for that reduction.

Please see our Return Policy for full details.

How do I return an item?
Contact our Customer Care Team at info@co88collection.com within 14 days of receiving your order and let us know that you would like to make a return.

We’ll provide you with the relevant return information.

The direct costs of returning your order are at your own expense, unless otherwise agreed or required by law.

Do you offer a warranty on your jewelry?
Yes. CO88 Collection offers a 6-month commercial warranty covering manufacturing defects.

This commercial warranty is provided in addition to your statutory consumer rights and does not limit or replace those rights.

The commercial warranty does not cover damage caused by normal wear and tear, improper use, accidents or lack of care. Damage caused by inappropriate exposure to water, perfume, chemicals or cosmetics may also be excluded where this caused or contributed to the defect.

For a warranty request, please contact info@co88collection.com with your order details and clear photos showing the issue.

Customer Service

How can I contact Customer Service?
Our Customer Care Team is happy to help.

Email: info@co88collection.com

What are your Customer Service hours?
Our Customer Care Team is available Monday to Friday, 09:00–17:00 CET, excluding public holidays.

Discounts & Offers

Why isn’t my discount code working?
There are several reasons why a discount code may not work:

Expired code: The promotion may have ended.
Minimum order value: Your order may need to meet a minimum purchase amount.
Selected products: Some codes only apply to specific products or collections.
Single use: A code may only be valid once per customer or order.
Combination restrictions: Some discount codes cannot be combined with other promotions or discounts.
Incorrect code: Check that the code has been entered exactly as provided, without additional spaces.

If your discount code still doesn’t work, please contact us at info@co88collection.com.

Can I return a sale item?
Yes. Purchasing an item at a discounted or sale price does not in itself affect your statutory right of withdrawal.

For online purchases, you generally have 14 days after receiving your order to notify us that you wish to withdraw from your purchase, subject to any applicable legal exceptions.