Ja, deze zou ik net als bij Frank aanpassen zodat hij aansluit op de Terms & Conditions die we net voor CO88 hebben gemaakt. Vooral de eis “unworn and in original condition” is te absoluut voor het wettelijke herroepingsrecht, en de refundtermijn moet worden gerekend vanaf de withdrawal notification, waarbij je de terugbetaling wel mag uitstellen totdat het product of verzendbewijs is ontvangen.
Ook zou ik overal verkoop@co88collection.com vervangen door info@co88collection.com, zodat Customer Care consequent hetzelfde adres gebruikt.
Ik zou de volledige pagina zo maken:
RETURN POLICY – CO88 COLLECTION
We hope you’ll love your new CO88 Collection pieces. But if something isn’t quite right, no stress — you can return your online purchase in accordance with the terms below.
1. Your Right to Return
You have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.
To let us know that you would like to return your order, please contact our Customer Care Team at:
After notifying us of your return, you have another 14 days to send the product back to us.
2. Returning Your Items
You may inspect and handle the product only as reasonably necessary to establish its nature, characteristics and functioning, similar to what you would be able to do in a physical store.
Please handle your jewelry with care and return it securely packaged.
If a product has been handled beyond what is necessary and this has resulted in a reduction in value, you may be responsible for that reduction in value.
3. Return Costs
The direct costs of returning your order are at your own expense, unless otherwise agreed or required by law.
We recommend using a trackable shipping method and keeping your proof of shipment until your return has been processed.
4. Refunds
Once you have notified us that you wish to withdraw from your purchase, we will process the applicable refund within 14 days.
We may withhold the refund until we have received the returned product or you have provided proof that it has been sent back, whichever occurs first.
If you return your entire order, we will also refund the original standard delivery costs, where applicable.
If you selected a delivery method that was more expensive than our standard delivery option, the additional delivery costs will not be refunded.
For partial returns, the original delivery costs do not have to be refunded where permitted by applicable law.
Refunds are generally made using the same payment method used for the original purchase.
5. Damaged, Faulty or Incorrect Items
Received something damaged, defective or different from what you ordered? We’re here to help.
Please contact info@co88collection.com and include:
- Your order number
- Clear photos showing the issue
- A short description of the problem
Our Customer Care Team will review your request and provide further instructions.
6. Exchanges
Want a different style or size?
At the moment, we do not offer direct exchanges. You can return the original product in accordance with this Return Policy and place a new order for your preferred item.
7. Return Address
Please return your order to:
Ron Offenbach B.V.
Attn. Returns Department
De Wetering 101
4906 CT Oosterhout
The Netherlands
Please include your order details with your return so we can identify and process it correctly.
8. Warranty
CO88 Collection offers a 6-month commercial warranty covering manufacturing defects.
This commercial warranty is provided in addition to your statutory consumer rights and does not limit or replace those rights.
The commercial warranty does not cover damage caused by:
- Normal wear and tear
- Improper use or lack of care
- Accidents or impact
- Inappropriate exposure to water, chemicals, perfume, cosmetics or other substances where this caused or contributed to the damage
- Repairs or alterations by unauthorized third parties where these caused or contributed to the defect
If you believe your CO88 Collection jewelry has a manufacturing defect, please contact info@co88collection.com with your order details and clear photos showing the issue.
9. Privacy
Any personal data provided to us in connection with a return, refund or warranty request will be processed in accordance with our Privacy Policy.